UPDATE: Silk Naturals

When I first ordered makeup samples from the Silk Naturals website (you can read the original post here), I mentioned that the mirror and scoops arrived damaged and wrote back to them.

This is what I call really good service – not only did I get a quick reply to my email the same day, but they immediately said they would send me a replacement (some companies usually offer to replace the items if you really complain, and I mean REALLY complain!)

Well, the replacements arrived today, PLASTERED in bubble wrap – the sticky kind (they really took no chances in making sure it arrived in one piece), with a handwritten note scribbled on the card apologizing for the damaged items even though it probably wasn’t their fault.

It is experiences like these that will spur me on to going back to their website to order more items. Even though it was a small purchase, Karen Stark and her staff made me feel like they valued my business and provided EXCELLENT customer service(Beautilicious and Clinique, you should take a leaf out of their book!)

So to Karen and her staff, kudos on the excellent products and service!

(I love the items I ordered, by the way - just haven’t gotten round to writing about it yet…soon, soon!)